This one property determines 80% of the hair quality. A REMY hair has unidirectional cuticles with all the heads in one side and tails aligned in the opposite end. Auctioning temple and procuring the temple hair opens up the door to this property. Still it involves various tasks to make sure the head and tail alignment is preserved during procurement. Again, every single step of manufacturing has to ensure the alignment is undisturbed. Various hair manufacturing measures ensures the cuticle directions and health are maintained all through to the final product.
Virgin hair is the purest unaltered hair in true natural color and texture. We make sure the hair extensions are in natural virgin color right after procurement. And the bundles with coloring /dying substances are separated and not carried further to the factory floor. Also, the textures are unaltered during manufacturing. Our no chemical approach coupled with unique manufacturing ensures the hair bundles are Remy and virgin - as is in the donor.
Both properties mentioned above are almost the same.
RAW / UNPROCESSED: It means the hair is not treated chemically and the bundles are in the purest natural form. This is the toughest property of a hair and it comes only with temple hair.
Some manufacturers who procure temple hair processes it with chemicals in any one of the steps - washing / nit picking / coloring.
REMY and RAW are two different properties of temple hair.
A hair bundle can be REMY but not RAW - it has unidirectional cuticles but processed with chemicals during manufacturing. A common example is when hair factories use acids for washing / nits removal. Here the bundle is REMY but not Raw as it is treated with chemicals.
A hair bundle can be both REMY and RAW - it has healthy cuticles with alignment. And not processed with chemicals during any stage of manufacturing. This is a task as most of the manufacturers subject hair to a chemical process in one form or other. Even coloring the bundles do have a chemical usage.
Non-Remy hair - This is the lowest quality of hair which is processed heavily with acids. They do not have cuticle alignment, heads and tails of hair are mixed up. And so, the cuticles are removed in the very first stage of manufacturing using harsh acids. They are made with both human hair and animal hair and a mix of both. So, a non-Remy hair cannot be RAW or VIRGIN or UNPROCESSED.
India is the largest single source of human hair. There is no source for hair in Brazil and we do not import hair from Brazil. Hair was exported to export Indian Hair to Brazil which in turn was rebranded and sent to the United States as Brazilian Hair.
Recently, human hair wholesalers in the United States and worldwide source hair direct from India. A trend has been set in United States to market the bundles as Raw Unprocessed Indian Hair. Regardless of the style names and trends, ours is 100% Indian Temple Hair.
All the exchanges do have a restocking charge of 15% of the product cost. Shipping costs and transaction fees are not reimbursed. You have to pay for the shipping cost for both ways unless we have shipped a wrong or defective item. Exchanges are processed in 10 business days from the date of product receipt.
If your item is eligible for a return, we do have a restocking charge of 15% of the product cost. Shipping costs are not reimbursed unless we have shipped a wrong or defective item. Transaction fees are not reimbursed. You have to pay for the return shipping cost. Returns are processed in 10 business days from the date of product receipt. The refund will be sent to the original mode of payment.
No Unsuitable Returns Accepted
If merchandise unsuitable for restocking is returned, it will be held for 5 days pending the customers payment of shipping charges to have it returned to them. If the customer does not pay to reship the item(s) they will be discarded. No credit will be issued for any merchandise that cannot be restocked.
Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and you may return an eligible item for a refund. The returned goods are inspected at our factory. If the returned item is found to be defective or you have received a wrong item, the refund will be processed in 10 business days from the date of product receipt. Transaction fees are not reimbursed. In case of exchange for this scenario, we will ship the exchange for free. And if we determine the defect is due to improper handling by customer, it will be held for 5 business days pending the customers payment of shipping charges to have it returned to them. If the customer does not pay to reship the item(s), they will be discarded, and the return stands cancelled.
*Note: This being a 100% natural hair, there could not be an exact color/texture match. Few bundles may have a stronger texture while few may have a lighter texture. And few bundles may have a lighter shade of color while few may have darker shade of colors. We do the best to match similar bundles together yet this being a natural product, we cannot guarantee an exact match of color / texture. Also, other natural properties such as split ends should not be considered as a defect but the originality of the hair. Also, there could be minimal shedding as by nature, the hair strands are too thin. Any concern regarding this will not be considered valid for return or exchange.